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Office hours Monday to Friday 8am until 8pm and Saturday 9am until 1pm. Outside office hours, advice and support is available on pumps, equipment and feeding tube problems but not on individual deliveries.
At Nutricia Homeward we want to provide the best possible service at all times. We love to hear from the people we support to understand what we are doing well and how we can improve our service.
All compliments, comments and complaints are recorded electronically and complaints are tracked to ensure swift and satisfactory resolution. Complaints will be responded to within 24 hours. If further investigation is required we will send an initial acknowledgement followed by a full explanation of our findings within 10 working days.
If your question is about a Data Subject Access Request, please click here and fill in the details.