Nutricia Homeward deliveries may be delivered via our partnered courier, DPD or Nutricia Homeward drivers. It’s likely that your deliveries will be made by our partner, DPD – the best way to manage your orders is through the DPD app.
The DPD app is simple and easy to use, giving you more control over your orders so they arrive when it’s convenient for you. Here are some of the apps great features:
It’s easy to get started. Simply download the app from the App Store or Google Play or refer to our ‘how to user guide’ to see how to access the app and set your preferences.
For more information on home deliveries and to watch a useful video about our delivery service, please visit this page on our website.
This is when part of your delivery arrives as usual, and the rest comes later in the month. This may happen for a couple of reasons:
The delivery calendars are available to access on our website via the Online Ordering page which you can access here.
Nutricia Homeward MyConneX is a simple way of managing your monthly Nutricia Homeward orders. The system can be accessed on a laptop, tablet or smart phone and there is also an App available in the App Store and on Google Play.
The App is available in the App Store and on Google Play.
App store: Nutricia Homeward MyConneX on the App Store
Google Play: Nutricia Homeward MyConneX - Apps on Google Play
If you are new to the Nutricia Homeward Service, and your healthcare professional provided an email address on registration, you will automatically receive a welcome email containing a link to Nutricia Homeward MyConneX.
If you have used Nutricia Homeward for a while or haven’t received an email, please contact Nutricia Homeward to request a registration link.
Email: nutricia.homeward@nutricia.com
Telephone: 0800 093 3672
The first time you log in you will be asked to verify your identity – you will only need to do this once and after that you can log in with your username and password which you should have received from Nutricia Homeward.
After this you will be asked to double check the details that your healthcare professional has provided. You will only need to do this the first time you login.
The amounts available to order are set by your managing healthcare professional. Simply click on ‘check and confirm my order’. You can see the date you need to place your order by and a summary of products available to order.
If a prescription is needed for a product, you will see an alert. Don’t worry, Nutricia Homeward will contact your GP to request this and will be in contact if there’s anything you need to do.
We are sorry you can’t get through; certain times of the day are busier than others therefore maybe try again later. Alternatively, you can email your query to nutricia.homeward@nutricia.com.
News from Nutricia Homeward will be posted on this page of our website.
Our opening hours are displayed on this page and below:
Monday – Fri: 8am-8pm
Saturday: 9am-1pm
Sunday: Closed
Outside office hours, advice is available on pumps, equipment and feeding tube problems, but not on individual deliveries.
The Nutricia Homeward Out of Hours (OOH) Service is a telephone advice line, offering clinical (nursing) support to anyone registered with Nutricia Homeward. It is available outside normal working hours.
This service is operated by the Nutricia Homeward Nursing team, therefore you can be assured you will be speaking with an experienced nurse who will try to resolve your issue.
The aim of the service is to try and help with any pump or tube related query. Unfortunately, a nurse will not be able to come and visit you out of hours. However, if there is a need for a follow-up visit or call, your local Homeward Nurse will telephone you on the next working day to arrange this.
You can contact us on 0800 093 3672.
The Out of Hours Advice Line is available outside working hours, over weekends, and on Bank Holidays.
If you require advice from a nurse regarding your pump or equipment, feeding tube or other nursing care issues relating to medical nutrition administration.
If you require a medical help, please contact your out of hours GP.
Wherever possible please contact the Nutricia Homeward team for delivery enquiries. Outside normal working hours contact the Out of Hours Advice Line and leave a message, someone will contact you on the next working day.
If you have an URGENT need you can speak to a nurse, but you may be advised to contact the NHS for any urgent supplies if it is outside normal working hours.
For emergency medical nutrition or giving sets outside of these hours, the Out of Hours Advice Line would usually direct you to your discharging hospital, district nurse or GP, who would need to write you a prescription.