When we share your personal data with Nutricia affiliates and other organizations as described below, we make sure we only do so with organizations that safeguard and protect your personal data and comply with applicable privacy laws in the same or similar way that we do.
Your personal data will never be sold or rented. We may, however, share or disclose your personal data as described in this Privacy Statement or when required by law and/or government authorities.
In order to provide the Nutricia Homeward service, your personal data will be shared with the following third parties for the purposes described:
|Category of third parties:||Data type:||Purpose(s):|
|Healthcare professionals||Personal & sensitive data within patients’ Homeward CRM account, which may include carers’ personal details||To ensure patients are provided and delivered the correct products and to enable continued provision of care to the patient|
|Pharmacy partner||Patient name, address, NHS number and product information||For fulfilment of orders via prescription|
|Logistics partner||Patient name, address, contact number and product information, delivery preferences||For the delivery of required products and delivery notifications|
|Carers||Patient details||To ensure patients are provided and delivered the correct products and to enable continued provision of care to the patient|
|Analytical agencies||Address, contact number, product information and survey satisfaction results,||Monitor and improve service and product satisfaction levels|
|Translation services||Patient/carer details, contact details and product information||To enable effective communication with those who do not speak English fluently|
|Telephony system||Phone numbers & call recordings||To enable Nutricia to provide customer services via the phone.|
|Lone working device provider||Location||To ensure safety of our nursing teams when conducting home visits|
|Archiving & system back up providers||Patient account information including HCP and carers’ personal data||To ensure integrity of data|
|Survey providers||Contact details & survey responses||To gather feedback on the service|
|Printing & mailing houses||Name & address||To send communications and updates|
|Secure shredding providers||Hard copies of registration, product requirement forms and/or prescriptions||For secure disposal|
In addition, your personal data may also be shared with the following third parties for the purposes described:
a) Other Nutricia companies/entities as part of the Danone SA group:
Where it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of products to our patients, (operations, compliance, auditing, and monitoring)).
b) Third party service providers and subcontractors:
Including those which:
i. assist us to carry out your requests, respond to your inquiries, fulfil your orders, provide you with samples, such as and customer support providers
ii. perform core information technology and other business-related services, such as ERP/website/app/CRM platform providers, cloud hosting providers, system maintenance, management and evaluation service providers, data analysts, payment processors, utility providers, insurers
iii. provide analytics and optimization services relating to our websites and apps.
c) Business transfer recipients:
Including third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners can only use your personal data in the same way as set out in this Privacy Statement.
d) Legal disclosure recipients:
Where we are obliged by law to disclose your personal data (e.g. to government or law enforcement bodies) or where disclosure is required to protect our rights or those of our staff, customers or other third parties.
For example, Nutricia may be issued with a “Request for Information” from third parties such as a healthcare professional, social worker or safeguarding team involved with your care, Care Quality Commission, Care Inspectorate Scotland, or your legal representatives. This may require us to disclose certain information including health care provision records for the specific purposes outlined in the request, such as in response to a safeguarding incident, a coroner’s inquest, court order, police investigation, NHS Trust investigation or inspection.
We will consider all such requests and, in accordance with the applicable laws Nutricia will review the Request for Information and assess its validity. Where we have a statutory basis for collecting and sharing your personal data, we do not need to ask for your permission to collect and share it, however we will only ever share your data on a basis of need and in line with the legislation.
Save as expressly detailed above, we will never share, sell, or rent any of your personal data to any third party without notifying you and, where necessary, obtaining your consent.